售后政策

一．概述

（1）本览沃科技售后政策仅适用于您购买自用而非转售的览沃科技产品。
（2）您购买览沃科技产品即意味着您同意并遵守本览沃科技售后政策。

二．服务范围

览沃科技保证，在正常使用情况下，您购买的览沃科技产品在保修期内没有材料和工艺上的缺陷。本产品的保修期以您购买览沃科技产品的购买凭证时间起算。

三. 如何获得售后服务

在保修期间，若产品不能实现所保证的功能，请联系览沃科技以获取相应的售后服务。
览沃科技可能在某些地区不提供售后服务，且售后服务政策的内容也可能因地而异。常规服务范围外的服务可能要收费。如欲了解本地信息，请联系览沃科技。

四. 获得售后服务前的准备工作

在为您的产品获取售后服务之前，请务必按照以下步骤操作：
√ 遵循览沃科技的服务流程；
√ 备份产品中包含的所有数据或确保它们的安全；
√ 移除设备中所有数据，包括机密信息、专有信息、以及个人信息。若有任何此类信息无法删除，请修改这些信息，防止其他人获取或使其不构成适用法律所定义的个人数据。对于退还的产品或接受保修处理的产品，览沃科技不对其中丢失或泄露的任何数据负责，包括机密信息、专有信息、以及个人信息；
√ 在必需的情况下向览沃科技提供所有系统密码；
√ 保证览沃科技能够充分、自由和安全地接入您的设备来提供售后服务；
√ 拆除售后服务覆盖范围外的所有功能部件、零件、可选部件、改动部件和附件；
√ 确保产品或部件没有妨碍其更换的任何法律限制；
√ 产品或部件若非您所有，请从产品或部件的所有者那里获得许可以便览沃科技能向您提供售后服务。

五. 责任限制

览沃科技仅在下列情况下对产品的丢失或损坏负责：产品已为览沃科技所拥有；或产品在览沃科技负责运输的途中。
览沃科技不对产品中包含的任何数据的丢失或泄露负责，其中包括机密信息、专有信息或个人信息。对于以下情况，无论本文规定的任何救济是否达到其根本目的，也不论索赔是基于合同、担保、疏忽、严格责任或其它责任理论，览沃科技及其关联企业、供应商、经销商或服务供应商概不负责，即使已获知发生这些情况的可能性，情况也不例外：1)第三方向您提出损害索赔；2)您的数据丢失、损坏或泄露；3)特别的、附带的、间接的或继发的损害，包括但不限于利润、业务收入、商誉或预期可节省金额方面的损失。无论损害基于任何原因，览沃科技及其关联企业、供应商、经销商或服务供应商的全部责任仅限于您实际遭受的直接损失，并且不多于您购买产品付出的金额。
上述限制不适用于览沃科技应依法负责的人身伤害（包括死亡），以及不动产和有形动产的损失赔偿。
某些国家或地区或司法辖区不允许对附带的或后果性的损害有任何的排查或限制，因此上述排除或限制可能不适用于您。

保修服务和退换货服务

1. 保修服务

以购买凭证时间为保修期起始时间，在产品保修期内产品出现非人为的性能故障，可申请产品保修服务。

1.1 属于免费保修服务必须同时满足以下条件：

√ 提供有效的购买凭证;
√ 在规定的产品保修期限内正常使用，出现非人为性能故障的产品。

1.2 不属于免费保修服务的情形：

× 无法提供有效购买凭证；
× 产品序列号、出厂标签、防拆标签及其他标示有撕毁、涂改迹象；
× 未按说明书指导安装、使用及操作所造成的损坏；
× 发生非官方说明书指导的私自改装、拆解、加装等行为而造成的损坏；
× 发生非产品本身质量问题导致的碰撞、烧毁事故而造成的损坏；
× 不可抗力因素（如水灾、火灾、地震、雷击等）导致的损坏；
× 产品被偷、被抢、被盗、失踪等；
× 政策所述其他情况。

 

2. 退货服务

以购买凭证时间为起始时间，7个自然日内，产品无制造缺陷，产品外包装、附件、赠品、说明书完整，并且没有任何人为损坏，不影响二次销售，可申请产品退货服务。（此条款仅适用于通过DJI商城（https://store.dji.com/）渠道购买的览沃科技相关产品。）

 

3. 换货服务

以购买凭证时间为起始时间，15个自然日内，发现产品存在非人为损坏的性能故障，可申请产品换货服务。
以下情况我们有权拒绝客户的退/换货要求：
× 超过退/换货的时限要求。
× 无法提供有效购买凭证，或提供伪造、涂改的购买凭证。
退/换货品不全、或人为原因导致产品外观受损。
× 换货申请时，经览沃科技技术支持部门检测，产品不存在质量问题。
× 发生非产品质量问题导致的碰撞、烧毁，以及人为的私自改装、进异物（水、油、沙等）、加装、未按说明书指引使用和操作所造成的产品质量问题。
× 产品序列号、出厂标签、防拆标签及其他标示存在撕毁、涂改迹象。
× 不可抗力因素（如水灾、火灾、地震、雷击等）导致的损坏。
× 政策所述其他情况。

4. 其他须知

√ 不同国家购买产品，鉴于产品版本差异和各国家政策差异，保修政策可能有所不同，其他国家及地区以当地售后服务政策及法律法规为准。
√ 客户需将问题产品寄回，览沃科技维修中心收到问题产品后，将对产品进行故障检测以确定问题责任，若在免费保修范围内，览沃科技会负责承担维修材料费、人工服务费、检测费及快递费；若不在免费保修范围内，览沃科技会根据具体问题收取相应的维修材料费、人工服务费、检测费及快递费。
√ 请注意，产品维修可能会导致数据丢失，请在寄回前先行备份数据。
√ 产品寄回后的维修方案，可能是维修或替换，产品序列号可能会发生变更。
√ 维修部件享受原主要部件保修期的剩余时长或自更换日起 90 天的保修期，以二者中期限较长者为准。
√ 鉴于产品版本差异，产品不支持全球联保，只能在览沃科技指定的区域维修中心进行保修服务。如果需要在非购买区域指定维修中心维修，览沃科技会根据当地的库存情况酌情处理，且只提供付费服务。
√ 若客户提供的收件地址错误，或存在收件人拒绝接收的情况，由此产生的损失须由客户承担。
√ 为确保您的正常权益，在签收产品时，请您检查产品是否完好（是否存在因物流等原因造成的损坏）。

 

类别	名称	保修期
产品类	Mid-40	1年
	Mid-360	1年
	HAP	1年
	Tele-15	1年
	Mid-70	1年
	Avia	1年
配件类	电源转接盒 2.0	1年
	Hub	1年
	电源适配器	3个月
	线材类	无保修

 

*线材类（如电源线、信号同步线、航插电源网口线、延长线及插座、电源适配器连接头等）；

*鉴于产品版本差异，产品不支持全球联保；

*保修期限可能会根据当地法律法规有所不同。 览沃科技保留对以上服务政策的最终解释权。

Before obtaining after-sales service, the following steps must be taken:
√ Please follow the Livox’s service process.
√ Backup all data contained on your product or make sure the data is safe.
√ Remove all data, including confidential information, proprietary information, and personal information, from the product. Or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. Livox shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service.
√ Provide Livox with all system passwords, if necessary.
√ Provide Livox with sufficient and safe access to your product, so Livox can provide service as needed.
√ Remove all additional parts, alterations, and attachments not covered under warranty.
√ Ensure that the product or part is free of any legal restrictions that prevent its replacement.
√ If you are not the owner of a product or part, obtain authorization from the owner for Livox to provide warranty service.

1. Warranty Repair Policy

You can apply for product repair service if the under warranty product has a manufacturing defect. The warranty period starts from the purchasing date on the proof of purchase.

1.1 You can request Warranty Repair Service where:

√ A valid proof of purchase or receipt is provided.
√ The under warranty product has been used normally, and the damage is caused by a manufacturing defect. Both of the above conditions must be met for the product to qualify for the warranty service.

1.2 What These After-Sales Policies Do NOT Cover:

× Legal proof of purchase, receipts, or invoices are not provided.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
× Any damage caused by collision and burning if the product has no manufacturing defect.
× Damage is caused by uncontrollable external factors, including floods, fires, earthquakes, lightning strikes, etc.
× The product has been stolen, or it is missing.
× Other circumstances stated in this policy.

2. Return & Refund Service

Within seven (7) calendar days of the purchasing date on the proof of purchase, if the product has no manufacturing defect, the packaging, accessories, complimentary products, and user manuals are intact and not damaged, there is no man-made damage, and the second sale will not be affected（This Policies only apply to Livox products that are purchased on DJI Store).

3. Replacement Service

You can apply for the replacement service within 15 calendar days from the purchasing date on the proof of purchase if the product has a manufacturing defect.
Return & Replacement Service will not be provided in any of the following circumstances:
× It exceeds the time limit for return or exchange.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× A product sent to Livox for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e., with cracks, dents or scratches.
× When applying for the return service, the product is found to have no defects after all appropriate tests are conducted by Livox.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× The product’s serial number, product’s label, etc. show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including floods, fires, earthquakes, lightning strikes, etc.
× Other circumstances stated in this policy.

4. Essential Information

√ The warranty period for Return & Refund Service, Replacement Service, and Warranty Repair Service may vary with respect to your product, the part experiencing issues or the country of purchase. Please refer to your local after-sales service, laws, and regulations for the warranty period for your product.
√ Livox will examine the returned product(s) to identify the problem. If the problem is within the scope of the warranty, Livox will bear the cost for materials, service, testing, and shipping of the product(s). If the problem is not within the scope of the warranty, Livox will charge for the cost of materials, service, testing, and shipping of the product(s).
√ Make copies of all the data contained on your product before shipping as the data may be lost during the repair process.
√ Your product may be repaired or replaced during the repair process, and the serial number may be changed.
√ All warranty replacements/repairs are guaranteed for 90 days or until the finish of the originally purchased parts' original warranty period, whichever period of time is greater.
√ Customers can obtain warranty service only at a designated Livox repair center in the region where they purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
√ If the customer provides the wrong delivery address or the recipient refuses to receive the product, then the cost must be borne by the customer.
√ To guarantee your legal rights, please check whether your product is intact (check whether any damage has occurred to your product during transportation) when signing for it.

When receiving service, Livox is responsible for loss or damage to your product only while it is in Livox's possession or transit, if Lixox is responsible for transportation.
Livox is not responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.
Under no circumstances, and notwithstanding the failure of essential purpose of any remedy set forth herein, shall Livox, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in contract, warranty, negligence, strict liability or other theory of liability:
1) Third party claims against you for damages;
2) Loss, damage or disclosure of your data;
3) Special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of Livox, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.

The foregoing limitation does not apply to damages for bodily injury (including death), damage to real property or damage to tangible personal property for which Livox is liable under law.
As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you.

Category	Product	Warranty Period
Products	Mid-40	12 Months
	Mid-360	12 Months
	HAP	12 Months
	Tele-15	12 Months
	Mid-70	12 Months
	Avia	12 Months
Accessories	Livox Converter 2.0	12 Months
	Hub	12 Months
	Livox AC Power adapter	3 Months
	Wires	No Warranty

 

*Wires (such as power cable,sync cable,conversion cable, extension cable & coupler,power adapter connector,etc.);

*Livox does not provide global warranty, customers can obtain warranty service only at a designated Livox repair center in the region where he/she purchased the product.

*The warranty period varies based on the local laws and regulations. Livox reserves the right of final explanation to the above policies.